helping hands

HH3A couple of days ago, I hurt my back. You know, as a side note, once upon a time I foolishly thought having rather serious back surgery would mean that I would stop saying things like “I hurt my back”. Silly me. Especially when the full sentence is, “I hurt my back cuddling kitties on the bed, and lying on my stomach for more than five minutes.”

Anyhow, as a result, I’m mostly down for the count this weekend, resting up with the heating pad and subsisting on Ibuprofen and Lortab. And watching a seemingly endless marathon of Game of Thrones episodes on HBO. I had a few bloodhtirsty dreams last night, as a result. And one about dragons. I’m okay, pain-wise, and I can get around okay if I’m careful. Rest is best, though.

I’m very grateful to have been able to order groceries from Fresh Direct; easy to order, and they should be delivered in an hour or so. It’s handy. We’re not crazy about using them in general; one bad delivery experience out of three so far isn’t good odds. It’s handy, especially on a day like today. Given my druthers, though, I’d rather do the shopping myself.

The worst part is, though, that what I really wish is that we had Wegmans. I mean, obviously, I always wish that. But this weekend especially — because I could do the shopping, if we had Wegmans. I’m up to walking the aisles — sometimes walking is good for my back. But I can’t bend, or lift, or carry. At Wegmans, I wouldn’t have to. I could use a motorized shopping cart, if I wasn’t up to walking. I could ask for help reaching anything — there are always employees everywhere in the aisles, and they’re always happy to help. I could count on the cashier to bag my groceries without comment, which never happens here. I could get the Helping Hands to load them into my car. True, they can’t follow me home, but Dave could bring most things up there, later. Here, there’s no help anywhere in the stores. Finding an employee is near impossible. The other day I stopped in Waldbaums and all of their freezers were broken — the thermometer on the one I was looking at was at 65 degrees — and I spent ten minutes finding anyone who worked there that cared. There’s just no one interested in doing anything above and beyond. That’s not a Long Island thing, though — it’s a non-Wegmans thing. At Wegmans, they don’t think helping their customers out is “above and beyond”. They think it’s the least they can do.

Cosumer Reports just named Wegmans the best supermarket in America, and Forbes says it is one of the best companies for customer service, along with the Apple Store and the Ritz-Carlton. And Fortune Magazine regularly names it as one of the best companies to work for. I guess that’s all for a reason, and I guess that’s why I miss it so much. Mostly, I’d give anything to see one of those orange jackets, because I could use a helping hand.



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